Privacy Policy

Effective Date: January 9, 2026

Dickson Plumbing, Inc. (“we,” “us,” “our,” or “Dickson Plumbing”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website https://dicksonplumbinginc.com/ (“Website”), contact us, or communicate with us by phone, email, or text message.

Information We Collect

We collect personal information that you voluntarily provide, including:

Name

Phone number

Email address

Service address or location information

Details related to your inquiry or service request

We may also collect certain non-personal information automatically when you visit our Website, such as your IP address, browser type, device type, pages visited, and analytics data to improve site performance.

How We Use Your Information

We use your personal information for purposes that may include:

Responding to inquiries and service requests

Scheduling appointments and dispatching technicians

Communicating service updates, confirmations, and reminders

Sending invoices, estimates, and billing information

Providing customer support and follow-up

Improving our services, Website, and customer experience

Text Message (SMS/MMS) Communications

By providing your phone number, you consent to receive business-related text messages from Dickson Plumbing, which may include:

Appointment confirmations and reminders

Service updates and technician notifications

Estimates, invoices, and billing alerts

Customer support messages

Message and data rates may apply depending on your wireless plan.

Opt-Out

You can opt out of text messaging at any time by replying STOP to any message or contacting us directly at (302) 535-9595. Opting out of text messages does not affect your ability to receive other service communications.

How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share information with:

Service providers and partners who help us operate the business (e.g., scheduling, communications, CRM)

Legal authorities if required by law or necessary to protect our rights

All third parties are required to protect your information and use it only as permitted in connection with providing services to us.

Security of Your Information

We implement appropriate technical, administrative, and organizational measures to protect your personal information against unauthorized access, disclosure, or destruction. However, no security system is completely infallible, and we cannot guarantee absolute protection.

Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to enhance user experience, analyze usage patterns, and track performance. You may disable cookies through your browser settings, but this may affect certain Website features.

Your Privacy Choices

You may request:

Access to your personal information

Correction or update of your information

Deletion of your personal information (subject to legal and operational requirements)

To make such a request, contact us at the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Effective Date.”

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Dickson Plumbing, Inc.
📞 (302) 535-9595 Dickson Plumbing
📍 Online: https://dicksonplumbinginc.com/

Email: [email protected]