Dickson Plumbing - Terms and Conditions

Effective Date:

May 26, 2025

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the services provided by

Dickson Plumbing, located in Clayton, Delaware , referred to in this document as “we,” “us,” or “our.”

By accessing or using our website, contacting us, or engaging our plumbing services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

1. Services

Dickson Plumbing offers residential and commercial plumbing services including, but not limited to:

Pipe repair Drain cleaning Water heater installation and maintenance Emergency plumbing services Routine inspections and maintenance

All services are subject to availability and may be modified or discontinued at any time without prior notice.

2. Estimates & Pricing

Estimates provided are non-binding and based on the information available at the time. Actual pricing may vary depending on the scope of work and onsite conditions.

All invoices are due upon completion of work unless otherwise agreed in writing.

3. Appointments & Cancellations

Appointments can be scheduled via phone, email, or online (if available). Customers must provide at least

24 hours’ notice

for cancellations or rescheduling. Missed appointments or short-notice cancellations may result in a service fee.

4. Warranties

Dickson Plumbing offers a limited warranty on labor and workmanship, typically between

30 to 90 days

, depending on the service. Specific product warranties are governed by the manufacturer.

Warranty is void if:

The issue arises from misuse or neglect The system is altered by an unauthorized party Payment terms are not met

5. Liability Disclaimer

We strive to provide high-quality services, but Dickson Plumbing is not responsible for:

Pre-existing issues Hidden conditions not visible or disclosed at time of service Indirect, incidental, or consequential damages resulting from plumbing issues

6. Permits & Code Compliance

Customers are responsible for obtaining all necessary permits unless explicitly stated in the service agreement. All work is performed in accordance with applicable

Delaware state and local plumbing codes

7. User Conduct

Clients must ensure a safe working environment for our technicians. Dickson Plumbing reserves the right to refuse service in situations involving:

Unsafe site conditions

Harassment

Lack of access or cooperation

8. A2P Messaging and Communication Consent

By providing your phone number, you consent to receive

SMS, MMS, or voice messages

from Dickson Plumbing for purposes such as appointment reminders, service updates, invoices, and promotional messages. These messages may be sent using an

A2P (Application-to-Person)

messaging platform.

By consenting, you agree to the following:

Message and data rates may apply depending on your carrier.Message frequency varies based on service interaction.Y ou can opt out at any time by replying “STOP” to any message.For help, reply “HELP” or contact us at (insert phone number).Your contact information will not be sold or shared with third parties for marketing purposes.

9. Privacy Policy

Dickson Plumbing is committed to protecting your privacy. Please refer to our full Privacy Policy (available on request or online) for how we handle your personal data.

10. Governing Law

These Terms are governed by the laws of the

State of Delaware

. Any disputes arising under these Terms shall be resolved in Delaware state or federal courts.

11. Changes to These Terms

We reserve the right to revise or update these Terms at any time. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.